RESILIENT PATHWAYS THERAPY

Notice of Privacy Practices & Website Privacy Notice

HIPAA Notice | Website Notice revised: September 9, 2026

THIS NOTICE DESCRIBES HOW YOUR HEALTH INFORMATION AND WEBSITE INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS IT. PLEASE REVIEW IT CAREFULLY.

Resilient Pathways Therapy is committed to protecting your Protected Health Information (“PHI”).

This is a solo behavioral health practice operated by a dual-licensed provider holding both a Licensed Professional Counselor (LPC) and Licensed Chemical Dependency Counselor (LCDC) credential in the State of Texas.

Services may include mental health counseling, psychotherapy, and substance use counseling within the provider’s scope of practice.

We are required by law to:

• Maintain the privacy and security of your PHI

• Provide this Notice of Privacy Practices

• Follow the terms currently in effect

• Notify you if a breach of unsecured PHI occurs

We may update this Notice at any time. Changes apply to all PHI we maintain.

We may use or disclose your PHI without your written authorization for the following purposes:

Treatment, Payment, and Health Care Operations

• Counseling and psychotherapy services

• Substance use counseling services when applicable

• Care coordination with other providers

• Clinical consultation

• Billing and payment processing

• Practice operations and quality improvement

Legal and Safety Requirements

• Court orders, subpoenas, and legal proceedings

• Law enforcement when required by law

• Mandatory reporting (abuse, neglect, or danger to self/others)

• Public health and safety requirements

We will obtain your written authorization before:

• Using or disclosing psychotherapy notes (with limited legal exceptions under HIPAA)

• Using PHI for marketing purposes

• Selling PHI

If you pay in full out-of-pocket for a service, you have the right to request that we do not share that information with your health insurance plan.

We will honor this request unless:

• Required by law

• Necessary for emergency treatment

• Otherwise legally mandated

You have the right to:

• Access and obtain copies of your records (excluding psychotherapy notes)

• Request corrections to your records

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive an accounting of disclosures

• Obtain a copy of this Notice at any time

This practice is operated by a dual-licensed behavioral health provider:

• Licensed Professional Counselor (LPC)

• Licensed Chemical Dependency Counselor (LCDC)

License verification is available through the Texas Behavioral Health Executive Council (BHEC).

You have the right to request and receive a copy of your mental health records. To obtain your records, submit a written request to your provider via email, secure portal, or mail. This is in accordance with Texas Health & Safety Code §611.0045.

Your provider has 15 days to respond to your written request, in accordance with Texas Health & Safety Code §611.008(a).

To submit a records request to Resilient Pathways Therapy, please contact us at:

• Email: juanita@resilientpathways-therapy.com

• Mail: 4421 Medical Parkway, Bldg. 400, Carrollton, TX 75010

If you believe your privacy rights have been violated, you may contact:

• Resilient Pathways Therapy -  Email: juanita@resilientpathways-therapy.com — 4421 Medical Parkway, Bldg. 400, Carrollton, TX 75010

HIPAA Privacy Complaints (Federal)

• U.S. Department of Health and Human Services (HHS), Office for Civil Rights (OCR): hhs.gov/ocr/privacy/hipaa/complaints/

Texas Licensing / Professional Conduct Complaints

If you have questions about a licensed mental health professional or wish to file a complaint against a licensee, contact BHEC directly:

• Address: 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701

• Website: bhec.texas.gov/discipline-and-complaints/

• Email: Enforcement@bhec.texas.gov

• Phone: 1-800-821-3205

• Online complaint: www.bhectexas.gov

Complaints regarding LCDC services may be directed to the Texas Health and Human Services Commission (HHSC), P.O. Box 149347, Austin, TX 78714‑9347, phone 1‑800‑942‑5540, www.hhs.texas.gov.

Filing a Consumer Complaint with the Texas Attorney General

To file a consumer complaint about mental health services in Texas, visit the Texas Office of the Attorney General’s Consumer Protection Division: texasattorneygeneral.gov/consumer-protection

You will not be retaliated against for filing a complaint.

When you use this website, we may collect information that you voluntarily provide, including:

• Name

• Email address

• Mobile phone number (if provided)

• Information submitted through contact or appointment request forms

We may also collect limited technical information, such as your IP address, browser type, device information, and website usage data to improve website performance, functionality, and security.

We use the information you provide to:

• Respond to inquiries

• Schedule or coordinate appointments

• Communicate regarding administrative matters

• Improve our website and services

• Comply with applicable legal obligations

Submitting information through this website, contacting the practice, or requesting an appointment does not establish a therapist-client relationship.

This public website serves as a landing page where prospective and existing clients may learn about Resilient Pathways Therapy services, submit inquiries, and request appointments.

Scheduling, intake documentation, telehealth services, and other administrative functions may be provided through secure third-party administrative platforms.

You acknowledge that a therapist-client relationship with Resilient Pathways Therapy is established only after you have completed the required intake documentation and consent forms within the designated secure third-party administrative portal, your appointment has been accepted, and applicable practice requirements have been satisfied.

If you voluntarily provide your mobile phone number and expressly consent to receive text messages, you may receive SMS communications regarding:

• Appointment scheduling

• Appointment confirmations

• Appointment reminders

• Administrative communications related to your care

• Message frequency varies.

• Message and data rates may apply.

• Reply STOP to opt out at any time.

• Reply HELP for assistance.

Your mobile phone number and SMS consent will not be sold, shared, or disclosed to third parties or affiliates for marketing purposes.

*Please do not include Personal Health Information on your text communication with us.

This website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and improve website functionality.

When you visit this website, you may be presented with a cookie consent banner that allows you to manage your cookie preferences.

You may also control or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of portions of this website.

We implement reasonable administrative, technical, and physical safeguards to help protect the information submitted through this website. However, no method of internet transmission or electronic storage is completely secure.

This website may contain links to secure third-party administrative portals or other external websites. We are not responsible for the privacy practices, security, or content of third-party websites.

We may update this Privacy Notice periodically. Changes become effective when posted on this website.

If you have questions regarding this Notice of Privacy Practices & Website Privacy Notice, please contact:

• Resilient Pathways Therapy

• Email: juanita@resilientpathways-therapy.com

• Address: 4421 Medical Parkway, Bldg. 400, Carrollton, TX 75010